Shipping Return policy

SHIPPING
Orders placed before 4 p.m. will be delivered the next day.
-Netherlands: 1 business day (€4.95)
-Europe: 2-4 business days (€7.95)
-Rest of the World: 8-10 business days (€19.55)

We are happy to arrange your return with UPS for €4.00. Simply email us at info@tweek-eek.com with your order details (Available for NL/EU only).

RETURN POLICY
At TWEEK-EEK, you have 30 days from the shipping date to return your order. Items for return or exchange must be in perfect condition and in their original Tweek-Eek packaging.

To return your package, please follow these steps:
1.Inform us by sending an email to: info@tweek-eek.com
2.We recommend sending your return in a sturdy package via tracked letter post.
3Write the following return address on your package:

TWEEK EEK
Halvemaanstraat 30
5651 BP Eindhoven
The Netherlands

4.Drop off the package at a nearby post office.
5. Keep the tracking code you receive at the service counter when dropping off your package.

Once we receive your return, we will send you a confirmation email. Processing may take up to 14 days. You’ll receive another email once the return is processed, and the refund will be credited to your account within a few days.

*Please note that return shipping costs are your responsibility, not Tweek-Eek’s. To help minimize environmental impact, we discourage unnecessary returns.

WARRANTY POLICY
If your jewelry develops a defect within one year of purchase, please contact our customer service. You can return the item to us, and we will repair it free of charge

REPAIR
If your piece of jewelry breaks after one year, you can use our jewelry care service. For a friendly price, we’ll repair your item and
send it back to you as good as new. Please inform us by sending an email with photographs of your broken item to: info@tweek-eek.com. We’ll assess the repair possibilities and inform you about the next step.

(Please see our return policy)

REPLATED
When we talk about gilded items, our brass products are covered with a layer of 24kt gold (3 microns). Over time, depending on various factors, the gilding may slowly fade. Therefore, we offer Trophy Care, a service where we polish and re-plate your item so that your jewelry will be like new again. Once we receive your item, we will begin the replating process. Please keep in mind that replating may take up to 3-4 weeks.

(Please see our return policy)